Express Employment Professionals – North Indianapolis, IN | 7259 Fishers Landing Drive Fishers, IN 46038

Jobs



Our client in Fishers needs a Customer Service Representative / Inside Sales Assistant to join their Sales team. The company distributes environmental and safety equipment and has grown steadily through the recent economic challenges. They are seeking someone to help them grow their business even more. This person will spend the majority of his/her time providing customer service, increasing sales by promoting products and/or services, resolving customer issues/problems, and performing administrative duties for the sales team. In addition, he/she will prospect and make outbound calls to existing and future customers to solicit sales. Job Duties: • Maintain relationships and respond to customer requests for information by phone, person, or written correspondence. Responsible for account management, support, and maintenance issues. • Responds to customer requests and questions regarding service, products or account information. Will provide the customer with product or service information to assist them in determining the appropriate products and/or services to purchase. • Receive and process sales orders, back orders, and open orders. Will process orders in a courteous, efficient and timely manner. • Inform the customer with current pricing, product availability, delivery information and any other pertinent information needed by the customer. • Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution. Will keep customers informed of action plans and problem resolution timeline. Provide timely feedback to Sales regarding any customer concerns or service failures. • Confers with purchasing, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. • Will process product returns and calculate freight charges. • Research products based on needs, price, quality, availability, and other factors for a wide variety of products and materials. • Assist with sales and marketing strategies. • Partners with the sales team to meet and exceed customers’ expectations. • Perform administrative duties for the sales team. • Will be back-up for answering a multi-line phone system following approved telephone procedures. • Accurately update contact names and customer information to ensure database integrity. • Maintain a high level of product and vendor knowledge. The ideal candidate will be intelligent, well-spoken and able to quickly understand and follow directions. He/she will be able to work with minimal supervision while balancing multiple priorities. He/she will prioritize well, ensuring he/she remains focused on important activities and minimizing distractions. Detail orientation is critical as errors are costly. He/she will have excellent oral and written communication skills and be proficient with Microsoft Office. ERP system experience will be given top consideration. He/she will not be afraid to ask questions as he/she learns the sales and marketing processes, and he/she will learn quickly with minimal need to have things repeated. He/she will always remain calm and professional in adverse situations. He/she will enjoy working in a fast-paced environment. A pleasant smile, a good sense of humor and a can-do attitude will be given top consideration. College degree preferred. Salary is $30,000 with bonus. This is an evaluation hire or temp to hire opportunity. This is a wonderful opportunity to contribute to the continued success a well-established company. For more information and to apply, please visit www.expressindynorth.com or send your resume to jobs.fishersin@expresspros.com. Or you can call Express Employment Professionals at (317) 596-9370. We look forward to hearing from you!

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